Job Description
• To manage BAU technical support activities and performing stakeholder management.
• To liaise between GTO, Country businesses and group tech team to analyze and support critical situations, enhancements and Mass errors.
• To ensure a successful delivery of IT projects to local customers according to the agreed implementation plan for the specific business assigned by Head of Projects in order to achieve complete customer satisfaction.
• To diligently report project status to the PMO functions and raises alerts for Senior Management where necessary.
• To undertake assigned Group IT Projects, work along with business, ITSC, ISCM, in order to implement new projects into production
• Address assigned project issues until handover to PSS.
Key Roles & Responsibilities
• To manage end-to-end delivery of assigned local projects.
• To manage technical solution delivery in projects where assigned role is that of technical solution delivery.
• To co-ordinate for in-country activities for Group-driven projects.
• To be the primary contact for locally driven projects with the country stakeholders.
• To understand customer’s business needs and how these needs can be translated into technical solutions.
• To agree customer’s expectations and satisfaction criteria for project delivery and managing internal customer’s expectations accordingly.
• To work with ITSC, ISCM and Vendors so as to provide quality project delivery to customer’s satisfaction, providing value-add where possible.
• To ensure the key stakeholders in ITSC and ISCM understand Business needs and how to meet their expectations.
• To address project-related issues and complaints (for project implementations and projects not handed over to PSS) quickly and professionally, ensuring resolution is provided on urgent basis for customers’ satisfaction.
• To ensure timely reporting of project progress with appropriate project status and timely escalation of risks and issues to PMO.
• To ensure significant problems are escalated to PMO, Senior IT management and Project stakeholders.
Qualifications & Skills
• A post graduate qualification preferably BCS/MBA/MCS
• 5-7 years experience in Information Technology and Systems including implementation and Business Controls
• Excellent managerial, analytical, project management and problem solving skills
• Knowledge of Financial Industry, Banking products, procedures, processes and policies
• Ability to formulate plans, schedules, good supervision, analytical skills and staff Management
• Knowledge of existing IT platforms / standards with insight into new and emerging technological advancements and an ability to innovate and upgrade the systems accordingly.
• To manage BAU technical support activities and performing stakeholder management.
• To liaise between GTO, Country businesses and group tech team to analyze and support critical situations, enhancements and Mass errors.
• To ensure a successful delivery of IT projects to local customers according to the agreed implementation plan for the specific business assigned by Head of Projects in order to achieve complete customer satisfaction.
• To diligently report project status to the PMO functions and raises alerts for Senior Management where necessary.
• To undertake assigned Group IT Projects, work along with business, ITSC, ISCM, in order to implement new projects into production
• Address assigned project issues until handover to PSS.
Key Roles & Responsibilities
• To manage end-to-end delivery of assigned local projects.
• To manage technical solution delivery in projects where assigned role is that of technical solution delivery.
• To co-ordinate for in-country activities for Group-driven projects.
• To be the primary contact for locally driven projects with the country stakeholders.
• To understand customer’s business needs and how these needs can be translated into technical solutions.
• To agree customer’s expectations and satisfaction criteria for project delivery and managing internal customer’s expectations accordingly.
• To work with ITSC, ISCM and Vendors so as to provide quality project delivery to customer’s satisfaction, providing value-add where possible.
• To ensure the key stakeholders in ITSC and ISCM understand Business needs and how to meet their expectations.
• To address project-related issues and complaints (for project implementations and projects not handed over to PSS) quickly and professionally, ensuring resolution is provided on urgent basis for customers’ satisfaction.
• To ensure timely reporting of project progress with appropriate project status and timely escalation of risks and issues to PMO.
• To ensure significant problems are escalated to PMO, Senior IT management and Project stakeholders.
Qualifications & Skills
• A post graduate qualification preferably BCS/MBA/MCS
• 5-7 years experience in Information Technology and Systems including implementation and Business Controls
• Excellent managerial, analytical, project management and problem solving skills
• Knowledge of Financial Industry, Banking products, procedures, processes and policies
• Ability to formulate plans, schedules, good supervision, analytical skills and staff Management
• Knowledge of existing IT platforms / standards with insight into new and emerging technological advancements and an ability to innovate and upgrade the systems accordingly.
