Past Papers MCQs Consumer Banking
Question No. 1 of 15
Which of the following customer interface refers to the nature of the interaction between the producer and the consumer?
Fulfillment and Support
Information and Insight
Relationship Dynamics
Pricing Structure
Question No. 2 of 15
Which of the following approach to poverty reduction focuses on people as consumers and producers and on solutions that can make markets more efficient, competitive and inclusive?
Traditional approach
Market based approach
Marked driven approach
Both market based approach and traditional approach
Question No. 3 of 15
To succeed in this challenging market, companies need to work with other players to develop the right:
Products
Services
Delivery mechanism
All of the given options
Question No. 4 of 15
Banks are required to maintain a general reserve at least equivalent to _______ of the consumer portfolio which is fully secured.
0.5%
1%
1.5%
5%
Question No. 5 of 15
Which of the following constitutes a significant portion of banks’ lending portfolios?
Credit finance
Foreign Exchange
Consumer finance
Money laundering
Question No. 6 of 15
Risk professionals from different banks interact and learn about each other’s risk management practices by which of the following strategy?
Hiring risk experts
Establishing training and certification program
Revise performance measurement and incentives
Conducting industry benchmarking exercises
Question No. 7 of 15
Raising the income and consumption level of the BOP will place immense pressure on already-stretched resources such as:
Land
Water
Energy & ecosystems
All of the given options
Question No. 8 of 15
Understanding _____________is vital toward the success of banks’ customer experience initiatives.
Emotional relevance
Customer interaction
Moments of truth
Customer’s expectations
Question No. 9 of 15
SBP (State Bank of Pakistan) has issued guidelines for which type of customer complaints?
Complaints regarding financial losses
Complaints regarding damages to the businesses
Complaints regarding delayed response of the banks
All of the given options
Question No. 10 of 15
What is the objective of a relationship based approach?
To develop strong trust
To develop long term relations
To understand client needs and meet them
All of the given options
Question No. 11 of 15
For which of the following area(s) Bank regulators in Asia are establishing new standards?
Risk and capital management
Portfolio management techniques
Financial examination
Reporting requirements
Question No. 12 of 15
Any act or attempted act to disguise the source of money or assets derived from criminal activity is known as:
White money
Credit creation
Money laundering
Withdrawal of money
Question No. 13 of 15
System is a group of which of the following components?
Interacting
Interrelated
Interdependent
All of the given options
Question No. 14 of 15
While extending financing facilities to the customers, the banks / DFIs should ensure that the _____________ is commensurate with monthly income and repayment capacity of the borrower.
Total installment of the loans
Principal amount of the loan
Interest on the loan
None of the given options
Question No. 15 of 15
Which of the following approach tend to endorse the status quo and the existing risk profile?
Top-down
Down the line
Down-top
Bottom-up
