It is now very easy to become a part of Pakistan’s favorite cellular family.
Introduction
Now you can join Mobilink’s ever growing family of over 28 million members while retaining your other network code & number. For example, if you are currently using a 0321, 0333 or 0345 connection and switch to Mobilink then your mobile phone number along with its code remains the same.
The benefits of this service are:
- While becoming a Mobilink subscriber your number remains the same
- Now no hassle of informing all your contacts about a new number
- Your mobile phone number becomes your true identity and it no longer represents a mobile operator
Benefits of joining the Mobilink family
- Widest nationwide coverage
- International roaming in more than 130 countries (For indigo customers)
- Well connected Franchise/Service centers across the nation assist you in every possible way
- On net advantage (Call over 28 million Mobilink family members for as low as Rs. 0.40/min)
- Great Value Added Services readily available
- Lower international direct dialing rates
- Enjoy the BlackBerry solution (+roaming) on your existing number (For indigo customers)
How to become a Mobilink Subscriber using a different code & number?
Fill the “Port-in form” along with “CSAF” (available at Franchise/Service centers) and submit a copy of your NIC.
Ideally the port in process takes 4 days (minimum) however, the process can take up to 21 days in case you or your existing services provider fail to meet all the necessary requirements.
How to ensure successful completion of the switch-over process?
- For timely and smooth completion of the process, please ensure the following:
- Your existing connection is active
- Your existing connection is registered in your name
- There is no restriction from your current service provider that prevents you from changing the service provider
- You have been using your existing connection for more than 60 days
- You have settled all your outstanding payments with your existing service provider
FAQs
Can I switch-over to any Mobilink indigo and Jazz package?Yes, it is entirely up to you. You can select any indigo or Jazz Package. Club indigo is an exclusive club meant for high-revenue indigo customers and our corporate clients, and it provides top-of-the-line services to its valuable members.
Club indigo offers unique privileges such as personalized services (e.g. delivery of SIM cards, activation of VAS, etc.); priority handling at Contact and Service Centers; free of cost replacements of SIM, change of MSISDN and IR activation; special events and get-togethers exclusively arranged for Club members; and personalized delivery of Sentiments on occasions such as Eid, Christmas, etc.
Each account has its own CAM (Corporate Account Manager), who assists the account holder with all their queries and concerns. The CAM’s maintain a very healthy and helpful relationship with their accounts, and ensure that each account is visited at least once every month by them. Club indigo remains a one-of-its-kind club in Pakistan, with top-notch services, unprecedented facilities, and the best voice quality
Will my call rates be higher if I become a Mobilink customer?
No, you will be charged according to your package plan. There will be no additional call charges for that.
What will happen to my contact list stored in the old SIM?
Nowadays most of the cell phones have a built-in phone memory so it is recommended that before discarding your old SIM you copy all your contacts in your phone memory.
Will I be able to utilize Mobilink’s Friends and Family feature after switching-over?
Yes, Mobilink’s Friends and Family feature will be available to you based on the kind of package you choose.
Will I be able to add those Mobilink numbers as Friends and Family who don’t have Mobilink prefix codes?
Yes, all Mobilink subscribers irrespective of their prefix code can be added as Friends and Family.
Why is there a delay in activation of the SIM?
There is a delay because switch-over involves detailed coordination with your existing service provider. Your request for switching to Mobilink is sent to them and your SIM is activated only after they have completed the process at their end.
How do I know that my SIM has been activated?
You will stop receiving signals on your existing connection indicating that the switch-over is taking place.
At this time you should replace your old SIM with your new Mobilink SIM which will be activated within 4hrs.
During the process will my SIM remain activated & for how long?
Yes, your existing SIM will remain active for a majority of the period. It will only be deactivated when the process is complete and the switch-over has taken place. At that point you should insert your new Mobilink SIM.
