Guest Service Agent at Islamabad in Etihad Airways

Successful candidate will be responsible to support and deliver excellent customer service to drive an outstanding Etihad guest experience which is aligned with Etihad Airways corporate values. Responsible in coordinating, welcoming of guests, offer special attention to VIPs, CIPs, UMs, YPs, Disabled Passengers, and Families etc. and achieve optimum customer satisfaction and on-time departure of flights.

Minimum secondary education with 1-3 years customer service experience; airline experience is an advantage

Training & Knowledge:
    Strong written and verbal English language
    Computer literate
    Function specific licenses for tasks performed, where required e.g. load control

Your responsibilities shall include but not limited to:
    Controls as directed, flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure a high service standard.
    Perform the profiling and scrutinizing of travel documents of passengers, in order to reduce visa infringement cases and protect revenue
    Acts as point of liaison for 3rd party check-in staff, monitoring third party activities to ensure that services are delivered in accordance with Etihad Airways values and requirements.
    Plays an active role during delays and disruption whilst ensuring that our guests are cared for in the most appropriate manner.
    Provides meet and greet, escort and queue combing duties as required.
    Takes an active role in emergency response and business continuity activations and exercises.
    Ensures that opportunities to optimize excess baggage revenues are identified and delivered.
    Meets and greets guests, paying special attention to those with special needs.
    Other ad hoc duties as detailed by the business as and when required

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